Privacy Policy

Privacy Policy

This Privacy Policy applies to all websites on the and domains, including but not limited to and (“Websites”) as well as to all services provided by Expertwerk Inc. (“Us” or in the possessive “Our”) through the Websites (“Services”).

What information do we collect?

We collect information from you when you register on Our Websites, place an order, subscribe to Our newsletter, respond to a survey or fill out a form.

When ordering or registering on Our Websites, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card or other billing information, as well as information about the business you are representing.

We also collect usage and audit information when you log in to or perform any activity within the Services.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us respond better to your individual needs).
  • To improve Our Websites and Services (we continually strive to improve our website based on the information and feedback we receive from you).
  • To improve customer service (your information helps us respond more effectively to your customer service requests and support needs).
  • To process transactions.
  • To administer a promotion, survey or other site feature.
  • To send periodic emails. The email address you provide for order processing, will be used to send you information and updates pertaining to your orders or Service subscriptions, as well as information regarding other service offerings and promotions.

    Note: If you do not or you no longer subscribe to the Services, you can choose to unsubscribe from receiving future emails at any time by following the unsubscribe instructions at the bottom of each email.

    If you subscribe to the Services, the email address used to log in to the Services will be used as part of the regular interaction with the Services, as well as to send you information and updates regarding the Services.

    Note: You can set your e-mail communication preferences for the Services by following the instructions at the bottom of each email received from the Services. You can choose to subscribe to or unsubscribe from a number of automatic e-mail notifications, however, you may not be able to unsubscribe from certain notifications deemed vital to the functionality of the Services. Your e-mail notification preferences for the Services can be set by you, your account administrator or one of your superiors, as defined in the Services' user hierarchy.

How do we protect your information?

We implement a variety of security measures designed to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All information submitted through forms on the Websites, including all credit card and billing information, is transmitted via Secure Socket Layer (SSL) technology. SSL provides industry-standard encryption and makes it difficult for a third party to intercept and decode the submitted information. Credit card information is then encrypted into our Payment gateway provider's database and remains accessible only to authorized personnel.

After a purchase transaction, your billing information, including credit card numbers, will be kept on file for purposes of automatic service renewal and recurring billing. You can change your billing information at any time, throughout the term of your subscription to the Services.

Upon termination of your subscription to the Services, all your information stored by the Services, as well as your billing infomation, including credit card numbers, will be deleted from our database, as well as from our payment gateway provider's database, in accordance with the terms of the Service Agreement, typically 30 to 60 days after the termination of your subscription.

Do we use cookies?

Yes. Cookies are small files that a website or its service provider transfers to your computer or client device, through your web browser. Cookies enable the website or service providers' systems to recognize your browser and capture and remember certain information. Depending on your web browser's capabilities, you may be able to reject some or all cookies.

You do not need to accept cookies to browse our Websites.

We use cookies to compile aggregate data about website traffic and website interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

We also use cookies for purposes of maintaining session identification for the Services and data submission forms on the Websites (“Session Cookies”). The Services and the data submission forms rely on the presence of these Session Cookies and will not function correctly or at all in their absence.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, with the exception of trusted third parties who assist us in operating our Website or Services, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

If you subscribe to the Services, we may disclose your information as compelled by law, in accordance with Section 8.4 (Compelled Disclosure) of the Service Agreement.

If you do not subscribe to the Services, we may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Safe Harbor Compliance

Expertwerk Inc. complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Expertwerk Inc. has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Expertwerk Inc.'s certification, please visit

Any questions or concerns regarding the use or disclosure of personal information should be directed to Expertwerk Inc. at the address given below. Expertwerk Inc. will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information by reference to the principles contained in this Policy. For complaints that cannot be resolved between Expertwerk Inc. and the complainant, Expertwerk Inc. has agreed to participate in the following dispute resolution procedures in the investigation and resolution of complaints to resolve disputes pursuant to the Safe Harbor Principles:

  • For disputes involving all personal information received by Expertwerk Inc. from the EEA, Expertwerk Inc. has agreed to cooperate with the data protection authorities in the EEA and to participate in the dispute resolution procedures of the panel established by the European Data Protection Authorities; and
  • For disputes involving all personal information received by Expertwerk Inc. from Switzerland, Expertwerk Inc. has agreed to cooperate with the Swiss FDPIC.

Links to Third Party Websites

Occasionally, we may display links to third party web content on Our Websites. These linked third party websites have separate and independent privacy policies. We assume no responsibility or liability for the content and activities of these linked sites.

Your Consent

By using our Websites or Services, you consent to this Privacy Policy.

Changes to our Privacy Policy

Please note that this Privacy Policy may change from time to time. We will post any updated Privacy Policy on this page, together with the update date.

You agree to periodically review the Privacy Policy. Your continued use of the Websites or Services represents acceptance of any such modified Privacy Policy.


If you have any questions about this Privacy Policy, please feel free to contact us by mail at

Expertwerk Inc.
Attn.: Legal & Regulatory Affairs

4695 Chabot Drive, Suite 200
Pleasanton, CA 95488, USA

or write to us at

Updated: May 19, 2014